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Alcohol Retailer Training                                                                                                   

TIPS - Training for Intervention Procedures

TIPS is a dynamic skills-based training program designed to prevent intoxication, drunk driving and underage drinking by enhancing the fundamental "people skills" of servers, sellers and consumers of alcohol.  TIPS gives individuals the knowledge and confidence they need to recognize potential alcohol-related problems and intervene to prevent alcohol related tragedies.

Two different TIPS programs are offered:

TIPS On Premise The On Premise program is a five-hour program designed for servers at restaurants, bars, hotels or any other establishment where alcohol is served on the premises.  Employees learn strategies for serving alcohol responsibly while providing the best possible customer service.
TIPS Off Premise The Off Premise program is a three-hour program addressing the sale of alcohol at grocery stores, liquor stores, convenience stores and package stores.  Clerks learn strategies for preventing illegal sales to underage and/or intoxicated patrons.

TIPS training sessions vary in length and are administered by certified TIPS Trainers.  At the end of the session, participants complete a multiple choice exam.  Participants who pass the exam receive a certification card, valid for three years.

TIPS Benefits:

  • Compliance with state and local regulations
  • Protection from alcohol liability lawsuits
  • Decreased penalties for alcohol violations
  • Better bottom line through lower insurance premiums
  • Improved customer service and satisfaction
  • Increased staff professionalism

Training is offered free of charge to merchants in the Lee's Summit area.  To schedule a training call 816.347.3298.